Refund & Cancellation

1. Non-refundable policy

All payments made to PIXML Solutions for Website Development, E-Commerce Development, Mobile App Development, Annual Maintenance Cost (AMC), advances, EMIs, or any other service fee are strictly non-refundable.

Once a payment is successfully completed through our payment gateway, the amount will not be refunded, credited, or reversed — including in cases of change of mind, project pause, scope change, or cancellation by the client.

2. Advance payments & EMIs

The 25% advance for development packages and any subsequent EMI instalments are non-refundable. AMC charged at 100% upfront is non-refundable for the purchased maintenance term.

3. Cancellation

Clients may request to cancel or pause remaining unfinished work by emailing support@pixml.in. Cancellation does not entitle the client to a refund of amounts already paid. Unpaid amounts for completed milestones remain due where applicable under the project agreement.

4. Failed or duplicate charges

If a payment fails at the payment gateway, no service fee is collected. Genuine duplicate successful charges caused solely by a verified technical error may be reviewed and reversed to the original payment method after investigation. This exception does not apply to intentional or completed purchases.

5. Chargebacks

Please contact us before raising a chargeback. Fraudulent or abusive chargebacks may result in suspension of services and recovery of costs where permitted by law.

6. Contact

For payment queries: support@pixml.in